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Reporting to the Director — Internal Audit, the primary purpose of the role is to undertake a range of internal audit reviews from initial planning through to draft report as part of the overall delivery of the Annual Internal Audit Plan as well as SOX walkthroughs and testing.
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Good working knowledge of internal audit methodology, internal audit best practice and professional standards. The ability to gather, analyse and evaluate facts, and present concise oral presentations and written reports.
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One of GAIN Capital strategic priorities is to leverage CRM to better engage with customers throughout their end-to-end journeys -- customer obsession that will drive higher levels of company revenue.
The key objectives of this position will be to help grow revenue by successfully delivering enhanced sales and marketing capabilities, tools and processes that enable customer facing teams to deliver high quality, cost-efficient service. Measurements of success include improved customer engagement and retention metrics, lower service costs, and higher overall customer satisfaction.
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Strong leadership and people management skills, with demonstrated ability to recruit and develop team members.
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Knowing what to expect helps you navigate the course external suppliers as necessary. Respond to alerts from monitoring services and investigate gam necessary.
Support and monitor all servers and disk arrays. Partake in an office shift Rota, and out of hours support call Rota. Knowledge of Windows Server Operating Systems. Good understanding and working knowledge of the following technologies: Microsoft Exchange and Office Active Directory and group policy. Microsoft networking infrastructure i. Citrix XenDesktop and XenApp. Microsoft System Centre Configuration Manager.
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Lead a cross-functional team to develop the strategic CRM roadmap with the goal of aligning business processes with customer strategies that build customer engagement and loyalty Maintain the global CRM roadmap, including sequencing and timing of capabilities and features Build relationships with operational leaders across the business, including sales, brand and regional marketing, partnerships, and customer operations, to develop an intimate understanding of needs, priorities, strategies and plans.
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Create and manage user accounts and permissions. Manage and fulfill internal gzme or other individual tasks as delegated.
Must be determined, passionate and adaptable.
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